Track Your Order
Enter your order number and email address below to see the latest delivery status, estimated arrival time, and shipment details.
Find Your Order
Check the confirmation email we sent you for these details.
Order Number
CSC-20260312-4817
Order Date
March 12, 2026
Estimated Delivery
March 17–19, 2026
Carrier
Canada Post — Expedited Parcel
Shipment Progress
-
Order Placed
March 12, 2026 — 10:24 AM EST
Your order was received and payment confirmed.
-
Packed & Shipped
March 12, 2026 — 4:48 PM EST
Items picked, quality-checked, and handed to Canada Post at our GTA fulfilment centre.
-
In Transit
March 14, 2026 — 8:12 AM EST
Your package has left the regional sorting facility and is on its way.
-
Out for Delivery
Pending
Your package will be on its way to your address.
-
Delivered
Pending
Package delivered to the destination address.
Tracking Your Package Step by Step
From the moment you place your order to the instant it arrives at your door, here is what happens behind the scenes and how you can stay informed.
Confirmation Email
Within minutes of placing your order, you receive an email with your unique order number and a summary of items.
Fulfilment & Packing
Our GTA warehouse team picks, quality-checks, and packs your items within 1 business day. A second email confirms shipment.
Real-Time Tracking
Enter your order number on this page at any point to see live updates from the carrier — including facility scans and estimated delivery.
Delivered & Enjoy
Standard delivery: 3–7 business days. Expedited: 1–3 days to most urban centres. A final email confirms delivery.
-
01
Confirmation Email
Within minutes of placing your order, you receive an email with your unique order number and a summary of items.
-
02
Fulfilment & Packing
Our GTA warehouse team picks, quality-checks, and packs your items within 1 business day. A second email confirms shipment.
-
03
Real-Time Tracking
Enter your order number on this page at any point to see live updates from the carrier — including facility scans and estimated delivery.
-
04
Delivered & Enjoy
Standard delivery: 3–7 business days. Expedited: 1–3 days to most urban centres. A final email confirms delivery.
Delivery Options & Timelines
We ship to every province and territory in Canada. Here is a breakdown of what to expect depending on your location and chosen speed.
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | Free over $75 · $7.95 otherwise |
| Expedited Parcel | 2–4 business days | $12.95 |
| Priority / Express | 1–2 business days (urban centres) | $19.95 |
| Remote / Northern | 7–14 business days | Calculated at checkout |
All orders ship from our fulfilment centre in the Greater Toronto Area within 1 business day of being placed. Delivery times begin from the date of shipment.
Common Tracking Questions
Your order number appears in the subject line and body of the confirmation email sent immediately after you place your order. It follows the format CSC-YYYYMMDD-XXXX (for example, CSC-20260312-4817). If you cannot locate the email, check your spam or promotions folder. You can also contact our team at [email protected] with your full name and order date, and we will look it up for you.
Carrier tracking scans do not always update in real time, particularly when packages move between regional sorting facilities. During peak seasons (back-to-school, holidays), transit times can extend by 1–2 days. If your package shows no movement for more than 5 business days, please contact us and we will investigate with the carrier directly.
Once a package is in transit, we cannot modify the delivery address through our system. Canada Post does offer a redirect service for some parcels — contact them directly with your tracking number. If your order has not yet shipped (status shows "Order Placed" or "Processing"), email us immediately and we can update the address before fulfilment.
We stand behind every order. If your package is confirmed lost by the carrier or arrives with damage, we will reship the items at no additional charge or issue a full refund — your choice. Contact us within 14 days of the estimated delivery date with photos of any damage. Our typical resolution time for these cases is 2–3 business days.
Yes. Because we use Canada Post as our primary carrier, we can deliver to P.O. boxes, rural routes, and northern communities across every province and territory. Delivery to remote areas may take 7–14 business days depending on location. For very remote addresses (some Nunavut and NWT communities), we use Canada Post's Northern Service and display the estimated timeline at checkout.
Still Have Questions About Your Order?
Our Toronto-based support team is available Monday to Friday, 9:00 AM – 6:00 PM EST, and Saturdays 10:00 AM – 4:00 PM EST. We typically respond within 1 business day.
Continue Shopping for Your Little Ones
Browse our latest arrivals or explore categories by age. Free shipping on orders over $75 across Canada.