We Would Love to Hear From You
Whether you need help picking the right size, have a question about an order, or want to discuss a wholesale partnership — our Toronto-based team is ready to help.
Get in Touch Directly
Our customer care team handles everything from sizing queries and order modifications to returns and wholesale enquiries. Most questions are resolved in a single reply. For urgent matters, calling during business hours is the fastest route.
Office Address
220 Yonge Street, Suite 400Toronto, ON M5B 2H1, Canada
Operating Hours
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday: 10:00 AM – 4:00 PM EST
Sunday: Closed
Average Response Time
Email: within 1 business day
Phone: typically under 3 minutes on hold
Send Us a Message
Fill out the form below and our team will get back to you within 1 business day.
After You Reach Out
Here is exactly what happens once you submit your enquiry — no generic auto-replies, no ticket numbers that lead nowhere.
We Receive Your Message
Your enquiry lands directly in our customer care queue — not a shared inbox buried under marketing emails.
A Real Person Reviews It
A member of our Toronto team reads your message and, if needed, pulls up your order history to give an informed reply.
You Get a Detailed Reply
Within 1 business day, you receive a reply addressing your specific question — with next steps clearly laid out.
Issue Resolved
Most enquiries are resolved in a single exchange. If it takes more, we stay on it until you are satisfied.
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01
We Receive Your Message
Your enquiry lands directly in our customer care queue — not a shared inbox buried under marketing emails.
-
02
A Real Person Reviews It
A member of our Toronto team reads your message and, if needed, pulls up your order history to give an informed reply.
-
03
You Get a Detailed Reply
Within 1 business day, you receive a reply addressing your specific question — with next steps clearly laid out.
-
04
Issue Resolved
Most enquiries are resolved in a single exchange. If it takes more, we stay on it until you are satisfied.
Common Topics We Can Help With
Sizing & Fit Questions
Unsure between two sizes? Send us your child's height and weight, and we will recommend the best fit based on the manufacturer's specific measurements. Our size guide covers most brands we carry.
Order Status & Tracking
Once your order ships, you receive a tracking number via email. You can also check anytime on our order tracking page. If something looks off, let us know and we will investigate right away.
Returns & Exchanges
We offer a 30-day return window for unworn items with tags. Exchanges are free. Visit our shipping & returns page for the complete policy or reach out for item-specific details.
Gift Cards & Bulk Orders
Digital gift cards are available from $25 to $200. For daycare centres, schools, or corporate gifting needing 10+ items, contact us for volume pricing.
Wholesale & Partnerships
We work with boutique retailers, daycare operators, and school boards across Ontario and British Columbia. Email us with your organisation name, estimated volume, and product categories of interest.
Product Safety & Recalls
All products meet Health Canada and CSA standards. If you have a safety concern or want to verify a specific certification, our team can share supplier documentation within 2 business days.
Frequently Asked Questions
For time-sensitive matters — a birthday order running late, a wrong-size shipment that needs to be re-sent — calling us during business hours at +1 (416) 792-3847 is the quickest option. Our phone queue averages under 3 minutes. For non-urgent questions, email typically yields a detailed response within the same business day.
If your order has not yet been packed — which usually happens within 4–6 hours of placement during business hours — we can modify sizes, swap products, or cancel entirely. Contact us as soon as possible with your order number. Once a package enters the fulfilment stream, modifications are not possible, but our standard 30-day return policy still applies.
Yes. At checkout, you can select expedited delivery (1–3 business days) for most urban centres in Canada. Rates depend on package weight and destination. Standard shipping (3–7 business days) is free on orders over $75. Rural and remote locations in Northern Canada may require an extra 2–4 days regardless of shipping tier.
We accept Visa, Mastercard, American Express, and PayPal. All transactions are processed through a PCI-DSS Level 1 compliant payment gateway with 256-bit SSL encryption. We do not store your card details on our servers. Gift cards can also be applied as partial or full payment at checkout.
The information you provide in the contact form — your name, email, and message — is used solely to respond to your enquiry and, if relevant, to look up your order details. We retain correspondence for up to 2 years to maintain context on follow-up questions. We never sell or share your personal data. Full details are in our Privacy Policy.
Ready to Find the Perfect Products?
Browse over 2,100 curated items for babies, toddlers, and kids — with free shipping on orders over $75 across Canada.